Matthew Hrusecky
matthewdavid1286@gmail.com
OBJECTIVE
To further my career at Visions Federal Credit Union by utilizing my current skillset and knowledge, and enhancing such, by obtaining new responsibilities in order to serve our members in a greater capacity.
EXPERIENCE
Visions Federal Credit Union Endicott, NY
Product Certified Member Service Representative Oct.2011-Present
Responsibilities/Duties:
⦁ Provide excellent member service in everyday member transactions/interactions
⦁ Communicating with the member and addressing them by their name (visual verbal verification)
⦁ Balancing cash drawer & vault daily, including dual control for cash in/out
⦁ Review override reports (due diligence), verify end of day reports
⦁ Referring additional products, then assisting members with filling out applications
⦁ Making outbound calls to members with the goal of following up on their financial needs
⦁ Opening new savings & checking accounts, adding joint owners on accounts, and closing accounts
⦁ Assisting in credit/debit card orders, check orders, address changes, cross authorizations
⦁ Processing wire transfers to completion
⦁ Assigned Lobby Leading frequently, engaging with members and directing them to the appropriate department depending on their needs
⦁ Working together with co-workers to achieve team success
Accomplishments:
⦁ Honored with President’s Club status due to exceptional member service and community involvement
⦁ Recognized for exceeding team/individual referral goal and establishing Pyramid Club status.
⦁ Trusted with higher cash withdrawal approval limits
⦁ Selected to mentor both new hires and existing employees on how to do daily transactions and refer Credit Union products and services
Panera Bread Vestal, NY
Associate Trainer Aug.2007-Aug. 2011
⦁ Assisted in every aspect of customer service, including cashiering, food preparation, acting as Drive-Thru Leader, as well as Pro-Team Leader
⦁ Daily duties included: Food preparation (sandwiches, salads, soup, barista beverages), Cash Register (cash, credit card, check transactions, in-store and drive-thru), regularly practicing tasks in adherence with cleanliness and sanitation guidelines, training newly hired employees, making customer connections, and assuring their return to the establishment
⦁ Responsible for being Pro-Team Leader (leaving the Vestal, NY location to train a new store of employees in Ithaca, NY)
⦁ Offered position as Shift Manager
Ideal Senior Living Center, Adult Care Facility Endicott, NY
Dietary Nutritionist/Food and Nutrition Oct. 2004-Dec. 2007
⦁ Duties include: Team Leader (making sure the job is being done accurately and efficiently while overlooking a group of workers), preparing meals for residents of the facility, paperwork for preparation of food orders (making sure orders for diabetics or residents with allergic reactions were charted correctly), performing tasks of cleanliness and sanitation, assisting residents as they enter and leave the dining facility, training newly hired employees.
EDUCATION
Maine Endwell Senior High School, Endwell, NY
Graduated, June 2005, Regents Diploma
Broome Community College, Binghamton, NY
Attended, 2005-2008, Associates Degree in Communications and Media Arts
Attended Broome Community College from 2017-2018. I successfully obtained 20 additional course credits, as well as completing 50 hours of assisting the Physical Therapy and Rehabilitation office at the Binghamton General Hospital.
Will have successfully completed my career path in the Spring of 2021 with an Associated Degree in Business Information Management.